Be an effective leader and engage both internal and external customers effectively with the essential communication skills. Apply best workplace communications practices and conduct negotiations to achieve win-win outcomes so as to meet organisational goals.

Key Benefits

• Lead workplace communication by evaluating and identifying gaps and barriers in workplace communication
• Develop and communicate plans to implement communication strategies and mechanisms
• Assess a negotiation situation, develop strategies for and conduct negotiation to achieve organisational goals and win-win outcomes

Course Content

• Conduct research on best practices in workplace communication, evaluate their suitability for adoption and establish benchmarks for the organisation
• Evaluate gaps and barriers in workplace communication based on determined benchmarks and establish communication strategies and mechanisms that meet organisational goals and objectives
• Develop communication plan to implement communication strategies and mechanisms
• Use communication strategies to influence organisational culture and motivate employees to commit to the organisation’s vision, mission and core values
• Evaluate employees’ level of acceptance of organisation’s vision, mission and core values and take corrective actions where needed
• Evaluate the effectiveness of the communication strategies and mechanisms, and implementation plan
• Establish the actual causes of conflict or dispute and plan for negotiation
• Assess negotiation situation and develop negotiation strategies taking into consideration diversity issues
• Conduct negotiation to achieve organisational goals and win-win outcomes by applying negotiation strategies and effective communication skills
• Evaluate negotiation process and delegate appropriate follow-up actions in a timely manner

Learning Methodology

This course will be conducted through mini lectures and active and facilitated learning involving interactive activities, group discussions, self-reflection, case studies, revision quizzes and assessments/tests.

Who Should Attend

This course is suitable for staff in supervisory or managerial roles or individuals in professional/talent positions with responsibilities for the operation and performance of an organisational unit(s).

Course Details

Duration : 2 days with independent e-Learning (3hrs)
Time : 9:00am – 6:00pm
Course Fee : S$480
Dates : Please select the Registration Button(s) on the right for the preferred course dates

Funding Available: Subject to SSG’s approval, and Terms and Conditions
Training Grant is subject to SSG’s approval and terms.  The table below illustrates the nett fees payable after various SSG Training Grant schemes.

Terms and Conditions: Training Grant Eligibility Criteria
• Trainees must be either Singapore Citizens or Singapore Permanent Residents (SPR).
• Trainees must have achieved at least 75% attendance, have sat for all examinations and gain certification.
• For company-sponsored trainees, companies must be registered or incorporated in Singapore.
• Training grant is subject to SSG’s approval as well as terms and conditions.

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